Frequently Asked Questions

We provide comprehensive property maintenance services across Central and South London, including Chelsea, Kensington, Knightsbridge, Mayfair, and Greenwich. We also cover surrounding areas within a reasonable distance. Contact us to confirm coverage for your specific location.

We offer a full range of property maintenance services including general repairs, plumbing, electrical work, painting and decorating, small refurbishments, and Airbnb turnaround services. From fixing a leaky tap to complete bathroom renovations, our experienced team handles it all.

Yes, we work with both residential and commercial properties. Our commercial services include office maintenance, retail fit-outs, restaurant kitchen refurbishments, and general building maintenance. We understand the unique needs of commercial properties and can schedule work to minimise disruption to your business.

Absolutely. We have extensive experience working with Victorian, Georgian, and Edwardian properties throughout Chelsea, Kensington, and other historic London neighbourhoods. Our craftsmen understand conservation area requirements and use appropriate techniques and materials to preserve heritage features while modernising functionality.

You can request a free, no-obligation quote through our online form, by calling us on 020 3488 1913, or by using the live chat on our website. For accurate pricing, we typically arrange a site visit to assess the scope of work. Most quotes are provided within 24-48 hours.

We do not charge a call-out fee for standard appointments within our primary service areas. For emergency call-outs outside business hours or in distant locations, a small fee may apply, which we'll always discuss upfront before confirming the booking.

Yes, for most projects we provide fixed-price quotes so you know exactly what to expect. For time-based work or projects where the full scope may evolve, we'll discuss day rates or hourly rates upfront. We never have hidden charges.

We accept bank transfers, debit cards, credit cards, and cash. For larger projects, we typically require a deposit with the remaining balance due upon completion. We're happy to discuss payment plans for substantial refurbishment projects.

For urgent repairs, we often have same-day or next-day availability. For larger planned projects, lead times vary depending on our current schedule—typically 1-2 weeks for most work. We recommend booking early for major refurbishments, especially during busy periods.

Yes, we offer emergency call-out services for urgent issues like burst pipes, electrical faults, or security concerns. Our emergency line is available on 020 3488 1913. We aim to respond within 2-4 hours for genuine emergencies within our core service areas.

Absolutely. We understand that access can be challenging, especially for busy professionals and landlords with tenants in place. We offer flexible scheduling including early starts, evening work, and weekend appointments where needed. Key holding services are also available.

Our standard hours are Monday 8:30am-6pm, Tuesday to Thursday 8am-6pm, and Friday 8am-5:30pm. We are closed on weekends. We can arrange alternative times for urgent work or where standard hours aren't suitable.

Yes, we partner with numerous letting agents, property management companies, and portfolio landlords across London. We offer trade accounts with preferential rates, quick response times, and streamlined invoicing. Contact us to discuss partnership arrangements.

Yes, we specialise in shortlet property maintenance. Our Airbnb turnaround services include quick repairs between guests, linen changes, deep cleaning coordination, restocking supplies, and regular maintenance checks. We help hosts maintain 5-star standards.

Yes, we provide all necessary documentation including Gas Safety Certificates (CP12), Electrical Installation Condition Reports (EICRs), PAT testing certificates, and detailed invoices for landlord records. All gas and electrical work is carried out by our vetted, certified engineers who hold the relevant Gas Safe and Part P registrations.

Yes. We work with portfolio landlords across single homes and multi-property portfolios. We offer property maintenance contracts, scheduled inspections, and priority response for contract clients. Our system tracks each property's maintenance history for easy reference.

Yes, we carry public liability insurance and we're happy to provide a current certificate on request before any work begins.

Yes. Workmanship cover is agreed in writing on a per-project basis and stated in your quotation, so you know exactly what's covered before we start. If something we did isn't right, we'll come back and put it right.

We work with electricians who are Part P registered and gas engineers who are Gas Safe registered. All professionals undergo background checks, hold relevant NVQs or equivalent qualifications, and carry appropriate insurance. We also ensure regular training updates across our network of tradespeople.

Quality is central to everything we do. We use only reputable materials and suppliers, conduct thorough quality checks on completion, and follow up after every job to ensure satisfaction. Our reputation is built on consistently high standards.